Customer Experience (CX) Associate - Remote

Overview

The Customer Experience (CX) Associate will be the voice of a trusted brand that helps pet owners navigate product quality issues and ensure customer satisfaction across multiple communication channels.

In Short

• Full-time hourly position with a focus on customer support.
• Work across phone, email, chat, and text to assist customers.
• Help customers solve problems related to pet products.
• Balance empathy with clear guidance and practical solutions.
• Participate in team projects and continuous improvement efforts.
• Weekly check-ins with team lead for performance and growth.
• Shift: Tuesday - Saturday 11:00am ET – 7:30pm ET.
• Compensation includes hourly wage plus bonuses and benefits.
• Join a fast-growing company focused on pet health.
• Ideal for ambitious and hardworking animal lovers.

Requirements

• Strong communication skills.
• Ability to diagnose and solve problems effectively.
• Empathy towards customers and their pets.
• Experience in customer service or support roles.
• Ability to work collaboratively in a team environment.
• Willingness to learn and grow within the role.
• Availability for the specified shift.
• Passion for pets and pet care.
• Proficiency in using multiple communication platforms.
• Organizational skills to manage tasks efficiently.

Benefits

• Competitive hourly wage.
• Bonus opportunities.
• Comprehensive benefits package.
• Opportunity to work remotely.
• Supportive team environment.
• Professional development and growth opportunities.
• Engagement in meaningful work that impacts pet health.
• Flexible work arrangements.
• Access to pet-related resources and products.
• Inclusive company culture.