Customer Support Representative - Remote

Posted 6 weeks ago

Customer Service

Full Time

Germany

Customer Support

German

English

Technical Troubleshooting

Online Marketing

Marketing Tools

Communication Skills

Overview

As a Customer Support Representative, together with your team, you’ll support our more than 6,000 customers to grow with Perspective. With empathy and technical understanding, you’ll meet our customers in a solution-oriented manner in order to assist them to master the challenges they face in building their company.

In Short

You will triage, answer & solve incoming customer requests
You will investigate, troubleshoot and coordinate problems & issues with internal stakeholders
You will become an expert at edge use cases and technical details of new features
You will continuously enhance and improve our customer support quality
You take responsibility for own projects to improve support service
You will host and participate in calls with our customers

Requirements

Excellent communication skills in German (native-level) and English (fluent)
At least 2 years of experience in customer support roles of software companies
A strong drive to learn, grow and solve customer problems
A passion for online marketing and value high-quality design
Technical knowledge of marketing tools (e.g., Facebook Ads, Google Analytics) is an advantage
A technical background or experience in tech support is a plus

Benefits

Remote & Freedom: All team members work remotely to create the best results possible.
Responsibility, Ownership & Impact: Every team member has a voice and is encouraged to contribute.
Personal & Professional Growth: Development is a priority with onboarding and training.
Best Equipment & Remote Budget: Quality equipment provided for work.
Team Events: Various team events to build a strong team spirit.
Cordial & passionate team: A supportive and respectful work environment.

Perspective Software

Perspective Software is a dynamic company dedicated to empowering over 6,000 customers in their growth journey. With a strong emphasis on customer support, the company fosters a solution-oriented environment where team members are encouraged to proactively address customer challenges. Perspective Software values remote work, providing its employees with the freedom to create optimal work environments. The company prioritizes personal and professional growth, offering extensive onboarding and training opportunities. With a focus on quality, team collaboration, and a cordial atmosphere, Perspective Software is committed to building a passionate team that thrives on mutual respect and continuous improvement.

Share This Job!

Save This Job!