Business Operations Manager - Remote

Overview

The Business Operations Manager is a strategic leader responsible for driving operational excellence across the Customer Experience (CX) organization at PerfectServe, focusing on improving processes and translating data into insights for decision-making.

In Short

• Drive operational excellence within the CX organization
• Align cross-functional teams and improve processes
• Utilize data for insight-driven decision-making
• Facilitate sales-focused discussions and lead organizational alignment
• Maintain a centralized repository of business processes
• Produce clear business reporting and deliver executive insights
• Develop frameworks for performance metrics aligned with business goals
• Lead complex project management initiatives
• Enhance customer experience and satisfaction
• Support teams with tools and dashboards for operational efficiency

Requirements

• 3+ years in business operations or project management in healthcare SaaS
• Strong project management skills with cross-functional initiative success
• Advanced proficiency in Salesforce
• Experience with process improvement methodologies
• Strong analytical skills and attention to detail
• High proficiency in Microsoft Office Suite
• Experience with BI/analytics tools
• Excellent communication and collaboration skills
• Ability to adapt to shifting priorities in a fast-paced environment
• Six Sigma certification preferred

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal advancement opportunities