Bilingual Customer Service Agent (Japanese and English) - Remote

Overview

PeopleCert is a global leader in the assessment and certification of best practices and essential business skills used by top companies worldwide.

In Short

• Provide inbound and outbound customer service support via phone, email, and chat.
• Handle inquiries and complaints regarding qualifications and exams following established procedures.
• Collaborate with other teams to achieve the best possible outcomes.
• Perform assigned tasks and duties flexibly and adaptively in a customer-centric approach.
• Work in a multinational and global environment across multiple time zones.

Requirements

• Bachelor's degree in any field.
• Minimum of 1 year experience in a similar role.
• Passion for customer service.
• Excellent knowledge of English (CFEFR C1 level) and Japanese (C2 level, native).
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work in a fast-paced environment with flexibility and organization.
• Experience in authentication processes or training/exam fields is a plus.
• Computer literacy necessary for customer service tasks.

Benefits

• Fixed working hours from 09:00 to 17:00 Japan time on weekdays, excluding holidays.
• Remote work with no need to commute.
• Opportunities to use English with domestic and international candidates.
• Work in an international and dynamic environment.
• Two free certification exams from PeopleCert's portfolio per year.
• Extensive learning experience utilizing best practices in a global environment.
• Continuous personal and professional development.
• 100% virtual recruitment process.