Back End Engineer, AI/ML - Remote

Overview

We are looking for a Software Engineer to join one of our engineering teams here in Sheffield. Working as part of the Pendo Listen engineering group you will build tools that help our customers transform product feedback into insights they can use to improve their own software experiences.

In Short

• Design, build, and maintain scalable backend services to support LLM-powered features.
• Collaborate with machine learning engineers and data scientists to integrate LLMs and other AI models into our platform.
• Write maintainable, high-quality code and documentation to ensure long-term sustainability.
• Gain a deep understanding of the backend technology stack (Go, GCP, APIs, databases) and related tools.
• Familiarity with backend technologies such as Python and NodeJS.
• Take ownership of tasks and projects, collaborating with team members to break down work into manageable components.
• Actively participate in agile ceremonies, refinement sessions, and other team activities.
• Communicate ideas, concerns, and potential solutions effectively with technical and non-technical stakeholders.
• Exhibit a growth mindset by demonstrating self-awareness and a commitment to continuous learning and improvement.
• Collaborate with product managers and designers to plan, design, and implement backend features that support new product capabilities.

Requirements

• 2+ years of experience building backend services for production applications.
• Experience working with large language models (LLMs) or similar machine learning technologies.
• General understanding of machine learning techniques, particularly around classification and topic extraction.
• Proficiency with a backend programming language (Go preferred, but not required; Python is a plus).
• Solid understanding of backend architecture, including APIs, databases, caching, and distributed systems.
• Strong foundation in software engineering principles, including data structures, algorithms, and software design.

Benefits

• Opportunity to work in a fast-growing startup environment.
• Gain experience in a diverse and exciting set of technologies and clients.
• Impact on Pendo's future and culture.
• Dynamic and fun work culture.