Customer Experience Associate - Remote

Overview

Peerspace is the leading and category defining online marketplace for venue rentals for meetings, productions, and events. We open doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Over $500M has been transacted through the platform, and our investors include GV (Google Ventures) and Foundation Capital.

In Short

• Remote customer service position in a growing team.
• First point of contact for users regarding onboarding hosts and recommending locations.
• Provide service via phone, email, live chat, and social media.
• Identify trends and suggest process improvements.
• Work independently in a remote environment.
• Hours are 9-6pm EST with some weekend rotations.
• Requires 1-6 years of corporate customer experience.
• Experience with Intercom or similar CRM is preferred.
• Strong communication and interpersonal skills needed.
• Enjoy working in a diverse and inclusive environment.

Requirements

• 1-6 years of Corporate CX Experience.
• Experience with Intercom or similar CRM.
• Passion for problem solving and interacting with customers.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Ability to prioritize tasks effectively.
• Able to quickly learn new technology.
• Enthusiasm for improving customer satisfaction.
• Comfortable asking for support in difficult cases.
• Have a sense of humor and enjoy teamwork.

Benefits

• 100% employee coverage of medical, dental, and vision insurance.
• $500 annual professional development allowance.
• Discount on all Peerspace bookings.
• Laptop and stipend for home office setup.
• Monthly cell phone and internet credit.
• Coworking membership if needed.
• Annual company offsite and team-building events.
• Wellness Days observed company wide.
• Diverse and inclusive workplace culture.
• Commitment to secure and transparent hiring practices.