Technical Support Representative - Remote

Overview

The Technical Support Representative role at Peek involves assisting activity partners with their inquiries and technical troubleshooting using the PeekPro software suite.

In Short

• Work remotely as a Partner Support Representative.
• Assist partners with technical questions and software issues.
• Maintain high customer satisfaction through effective communication.
• Collaborate with team members and internal departments.
• Follow up on customer inquiries via phone, email, and Helpdesk.
• Contribute to improving support processes and documentation.
• Meet performance metrics for customer satisfaction and efficiency.
• 2+ years of customer service or technical support experience required.
• Full-time availability, including possible weekends.
• Engage with customers in a friendly and professional manner.

Requirements

• 2+ years in customer service and/or technical support.
• Excellent English communication skills (written and verbal).
• Ability to troubleshoot technical issues for non-tech-savvy users.
• Strong problem-solving and deductive reasoning skills.
• Reliable internet connection for remote work.
• Ability to work in a dynamic environment.
• Punctuality and reliability are essential.
• Discretion in handling sensitive information.
• Natural enthusiasm for helping others.
• Spanish language fluency is a plus.

Benefits

• Health Coverage through Allianz.
• Paid parental leave.
• Competitive compensation with equity options.
• Company recharge at the end of the year.
• Full health care, dental, and vision plans.
• Supportive remote work environment.
• Opportunity to grow within a rapidly evolving company.
• Recognition as a top startup employer.
• Engagement in a collaborative team culture.
• Access to company resources for personal development.