Intake Specialist & Operations Lead - Remote

Overview

The Intake Specialist & Operations Lead will serve as the operational nerve center for client-caregiver coordination, managing scheduling and logistics to ensure continuity of care.

In Short

• Fully remote position.
• Full-time role with split-shift availability required.
• Manage real-time caregiver-client scheduling.
• Monitor incoming care requests and coordinate responses.
• Maintain scheduling software with updated details.
• Communicate proactively with caregivers and clients.
• Generate reports on staffing coverage and productivity.
• Support operational workflows such as payroll prep.
• Complete system training and shadow outgoing schedulers.
• Align with operational lead on additional duties.

Requirements

• Experience in scheduling or operations management.
• Strong communication skills.
• Ability to manage multiple tasks and priorities.
• Familiarity with scheduling software.
• Proactive problem-solving skills.
• Attention to detail.
• Ability to work in a high-performing environment.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits including an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Supportive work culture emphasizing accountability and empathy.