Customer Service Associate (Healthcare / Telemedicine) - Remote

Overview

The Customer Service Associate plays a frontline role supporting patients throughout their healthcare journey in a telemedicine environment, focusing on customer support, care coordination, and pharmacy-related workflows.

In Short

• Fully remote position in a fast-growing healthcare technology company.
• Full-time role with flexible scheduling, including potential weekend shifts.
• Support patients with inquiries related to healthcare services.
• Coordinate care with clinicians and pharmacy partners.
• Maintain accuracy and compliance with health information.
• Document all patient interactions and outcomes.
• Identify and address recurring patient issues.
• Work in a high-volume, regulated environment.
• Ensure timely and empathetic responses to patient inquiries.
• Contribute to high patient satisfaction and operational efficiency.

Requirements

• Experience in customer service, preferably in healthcare or telemedicine.
• Strong communication skills, both written and verbal.
• Ability to manage multiple cases and prioritize effectively.
• Detail-oriented with a focus on compliance and accuracy.
• Comfortable handling sensitive health information.
• Organized and patient-focused.
• Ability to work flexible hours based on operational needs.
• Familiarity with medical terminology is a plus.
• Proficient in using customer support software and systems.
• Willingness to undergo compliance training.

Benefits

• Opportunity to work with top startups in the US and EU.
• Potential for career growth and development.
• Flexible working hours.
• Remote work environment.
• Engagement with a diverse and global team.
• Chance to make a direct impact on patient care.
• Access to training and professional development resources.
• Supportive work culture focused on innovation.
• Competitive compensation package.
• Work in a mission-driven company dedicated to healthcare improvement.