Customer Success Manager - Remote

Overview

As a Customer Success Manager at Conduit Tech, you will play a foundational role in helping scale an early-stage HVAC startup, focusing on customer support and satisfaction.

In Short

• Work closely with co-founders to design onboarding and support platforms.
• Drive user onboarding strategy and ensure customer success.
• Collect customer feedback to improve product and commercial approaches.
• Organize Customer Relationship Management systems.
• Develop and perform HVAC training sessions.
• Build relationships with clients and understand their workflows.
• Lead on-site rollouts with enterprise customers.
• Support customers through various communication channels.
• Measure impact using product analytics and financial metrics.
• Drive customer account growth through data-driven storytelling.

Requirements

• Extensive experience in customer success, account management, or training.
• High attention to detail and ability to manage multiple priorities.
• Exceptional written and verbal communication skills.
• Proven track record in reducing churn and driving account expansion.
• Full-time remote work on the East Coast starting at 8am ET.
• Must be able to rent and drive rental cars.
• Authorized to work in the USA on a full-time basis.

Benefits

• Opportunity to work in a fast-paced startup environment.
• Ability to make a significant impact on customer success.
• Work with innovative technology in the HVAC industry.
• Collaborate with a passionate team focused on sustainability.