Customer Service Associate (Helpdesk) - Remote

Overview

Peak Support is looking for talented Customer Service Associates to join our team in the Philippines, providing exceptional customer service and support.

In Short

• Provide first-level support for account access and login issues.
• Manage user account setups and permissions.
• Coordinate requests for new or replacement equipment.
• Log, track, and resolve IT tickets.
• Monitor IT help channels and respond to user requests.
• Escalate complex technical issues as necessary.
• Assist in maintaining IT documentation.
• Work in a positive, performance-driven culture.
• 100% remote work environment.
• Opportunities for growth within the organization.

Requirements

• Proven experience in IT support or helpdesk roles.
• Solid understanding of computer systems and IT operations.
• Familiarity with remote desktop applications.
• Excellent communication and problem-solving skills.
• Strong attention to detail.
• Proficiency in Microsoft Office applications.
• Willingness to work on shifting schedules.

Benefits

• Exceptional work environment and culture.
• Convenience of working from home.
• Support for remote team members.
• Opportunities for long-term career growth.
• High Glassdoor rating in the BPO industry.