Bilingual Customer Service Associate (French/English) - Remote

Overview

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking a Bilingual Customer Service Associate (French/English) to join our team in Philippines.

In Short

• Work for high-growth companies.
• Provide exceptional customer service.
• Work from home with a supportive team.
• Be part of a diverse and inclusive company.
• Excellent communication skills in English and French required.
• Experience in customer service, preferably in BPO.
• Flexible to work various shifts.
• Knowledge of Microsoft Office and HubSpot is a plus.
• Problem-solving and organizational skills are essential.
• Ability to work independently with minimal supervision.

Requirements

• Ability to translate Automotive Service Bulletin.
• Empathy and listening skills for quality customer service.
• Excellent oral and written communication skills.
• Collaborative mindset to achieve goals.
• Able to adapt to a changing work environment.

Benefits

• Work from home convenience.
• Opportunities for growth within the company.
• Supportive and performance-driven culture.
• 100% remote work environment.
• Team-building opportunities when possible.