Head of Onboarding Unit - Remote

Overview

The Head of Onboarding Unit oversees and optimises the customer onboarding process (for В2С and B2B customers). This role involves building and leading a high-performing team, ensuring compliance with KYB regulations, and driving process improvements through data analysis and automation. The ideal candidate will have a strong team management, compliance, and project management background.

In Short

• Build and manage a high-performing onboarding team (5+), ensuring adherence to regulations and procedures
• Develop and implement robust and efficient KYB onboarding processes and procedures
• Oversee daily operations, identify bottlenecks, and implement improvements
• Foster strong relationships with cross-functional teams
• Develop and utilize reporting systems to track onboarding metrics
• Oversee the implementation of new onboarding tools and technologies

Requirements

• 5+ years of experience in leading and managing KYB (and KYC) onboarding team
• Proven track record in building and developing high-performing teams
• Experience with regulatory examinations and audits related to KYC/KYB
• Experience working with complex Customers such as financial institutions
• Expertise in setting and tracking KPIs and performance metrics
• In-depth knowledge of anti-fraud, transactions, and risk management principles
• Strong analytical and problem-solving abilities
• Excellent organizational and time management skills
• Knowledge of relevant data analysis and visualization tools
• Fluency in English, Ukrainian, or Russian is a must

Benefits

• Monthly investment in your English learning
• Yearly allocation for advancing your professional expertise
• Transparent career growth with opportunities to achieve Lead roles
• Performance reviews anchored in KPIs
• Work on unique projects with significant contributions
• Days of paid vacation and sick leave annually
• Multiple payment options, including Private Entrepreneurship accounts