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Head of Onboarding Operations - Remote

Posted 10 weeks ago
Customer Service
Full Time
Singapore, India

Overview

As the Head of Onboarding Operations at Aspire, you will lead the onboarding teams across various geographies, ensuring a seamless customer experience and optimizing onboarding processes.

In Short

  • Create and lead an effective onboarding organization.
  • Own onboarding performance metrics.
  • Manage operational teams in multiple countries.
  • Build teams for new geographical expansions.
  • Collaborate with growth teams to achieve client targets.
  • Optimize onboarding flows and internal processes.
  • Improve onboarding quality and compliance.
  • Troubleshoot onboarding issues.
  • Report onboarding performance to stakeholders.

Requirements

  • 10+ years in a leadership role in operations.
  • Experience in onboarding or customer support.
  • Self-driven and proactive.
  • Ability to build and implement strategies.
  • Experience in team building and coaching.

Benefits

  • Uncapped flexible annual leave.
  • Hybrid work arrangement.
  • Training subsidy for professional growth.
  • Wellness benefits.
  • Team bonding budget.
  • Flexibility to work from anywhere for up to 90 days per year.
Aspire logo

Aspire

Aspire is a financial services company focused on providing innovative expense management solutions that streamline the reimbursement process for businesses. The company emphasizes the importance of compliance and security against financial crime while ensuring a seamless onboarding experience for its clients. Aspire's product team is dedicated to enhancing bookkeeping solutions and addressing customer needs through collaboration with engineers, designers, and various stakeholders. With a commitment to data-driven decision-making and continuous improvement, Aspire aims to deliver effective financial management tools that empower businesses to maintain visibility and control over their expenses.

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