Head of Onboarding Operations - Remote

Overview

As the Head of Onboarding Operations at Aspire, you will lead the onboarding teams across various geographies, ensuring a seamless customer experience and optimizing onboarding processes.

In Short

• Create and lead an effective onboarding organization.
• Own onboarding performance metrics.
• Manage operational teams in multiple countries.
• Build teams for new geographical expansions.
• Collaborate with growth teams to achieve client targets.
• Optimize onboarding flows and internal processes.
• Improve onboarding quality and compliance.
• Troubleshoot onboarding issues.
• Report onboarding performance to stakeholders.

Requirements

• 10+ years in a leadership role in operations.
• Experience in onboarding or customer support.
• Self-driven and proactive.
• Ability to build and implement strategies.
• Experience in team building and coaching.

Benefits

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for professional growth.
• Wellness benefits.
• Team bonding budget.
• Flexibility to work from anywhere for up to 90 days per year.