Nordic Speaking Customer Service Representative for Finance Industry - Remote

Overview

Patrique Mercier Recruitment is excited to announce an opportunity for a Nordic Speaking Customer Service Representative in the Finance industry. This role offers you the chance to join a passionate team dedicated to excellent customer service while operating within a globally recognized and supportive community.

In Short

• Provide exceptional customer service to finance clients in Nordic languages.
• Respond to client inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues efficiently while adhering to company policies and procedures.
• Assist clients with account management and product questions related to finance services.
• Gather feedback from users to improve service delivery and enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Collaborate with other departments to resolve complex customer issues and ensure customer needs are met.

Requirements

• Fluency in Nordic languages.
• Experience in customer service, preferably in the finance sector.
• Strong communication and interpersonal skills.
• Ability to work in a dynamic environment.
• Proficiency in using CRM systems.
• Problem-solving skills.
• Team player with a customer-centric approach.

Benefits

• Join a passionate and supportive team.
• Opportunity to work in the finance industry.
• Dynamic work environment.
• Professional development opportunities.
• Competitive salary and benefits.