Polish Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment is excited to offer an opportunity for a Polish Speaking Customer Support Representative specializing in Consumer Electronics Repair & Warranty. In this role, you will be responsible for providing excellent support to Polish-speaking customers regarding their repair and warranty inquiries for various electronic products. Your expertise will be essential in assisting customers through the repair process, resolving their concerns, and ensuring a seamless service experience. If you are passionate about electronics and customer service, we encourage you to apply!

In Short

• Deliver outstanding customer support to Polish-speaking clients through phone, email, and chat.
• Assist customers with inquiries related to repair services, warranty claims, and troubleshooting.
• Efficiently resolve customer complaints and provide timely solutions to enhance satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to facilitate smooth service delivery and address operational issues.
• Stay informed about product specifications and warranty policies to provide accurate information.

Requirements

• Fluent in Polish and English.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Knowledge of consumer electronics is a plus.
• Ability to work in a fast-paced environment.
• Proficient in using CRM systems and other support tools.

Benefits

• Competitive salary package.
• Opportunity to work in a dynamic team.
• Ongoing training and professional development.
• Health and wellness benefits.
• Flexible working hours.