Nordic Speaking Technical Support Consultant - Remote

Overview

Patrique Mercier Recruitment PT is excited to announce an opportunity for a Nordic Speaking Technical Support Consultant to join our vibrant team in Athens. As a leading recruitment agency, we focus on connecting skilled professionals with prominent companies across various industries. In this role, you will provide exceptional technical support to our Nordic-speaking clients, addressing their inquiries and resolving issues related to online media services. This position offers a unique chance to work within a multicultural environment while making a significant impact on customer satisfaction. If you have a passion for technology and a commitment to outstanding service, we'd love to hear from you!

In Short

• Assist Nordic-speaking clients with technical inquiries via phone, email, and chat.
• Diagnose and troubleshoot a variety of technical issues efficiently.
• Deliver clear instructions to clients, ensuring they understand the solutions provided.
• Document all client interactions and technical issues accurately in the support database.
• Collaborate with team members to escalate complex challenges and enhance service delivery.
• Maintain a high level of customer satisfaction through prompt and professional service.
• Stay informed about product updates and technological advancements to assist clients effectively.

Requirements

• Fluency in Nordic languages.
• Strong technical aptitude and problem-solving skills.
• Excellent communication skills.
• Ability to work in a team-oriented environment.
• Experience in customer service or technical support is a plus.

Benefits

• Opportunity to work in a multicultural environment.
• Professional development and training.
• Competitive salary and benefits.
• Flexible working hours.