Italian Speaking Technical Support for Smart Tech Company - Remote

Overview

An exciting opportunity for an Italian Speaking Technical Support position with a smart tech company, working remotely from Greece, providing assistance to customers with their technical issues.

In Short

• Deliver exceptional technical support to Italian-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to smart technology products and services.
• Guide customers through the setup process and educate them on product features and functionalities.
• Document all customer interactions and solutions in the customer support ticketing system.
• Collaborate with other teams to escalate and resolve complex technical issues promptly.
• Gather customer feedback to enhance service quality and improve product offerings.
• Stay up-to-date with the latest developments in smart technology and industry trends.

Requirements

• Fluency in Italian and English.
• Strong problem-solving skills and technical aptitude.
• Excellent communication skills.
• Experience in customer service or technical support is preferred.
• Ability to work independently in a remote setting.
• Familiarity with smart technology products is a plus.

Benefits

• Work from home flexibility.
• Competitive salary and benefits package.
• Opportunity to work with innovative technology.
• Supportive team environment.
• Ongoing training and development opportunities.