Italian Speaking Technical Support for Smart Tech Company - Remote in Greece

Overview

An exciting opportunity for an Italian Speaking Technical Support role with a leading smart tech company, available remotely from Greece, focusing on assisting users with technical issues related to innovative smart tech products.

In Short

• Provide exceptional technical support to Italian-speaking customers.
• Diagnose and troubleshoot issues with smart tech products.
• Educate customers on product features and usage tips.
• Record and manage customer interactions within a ticketing system.
• Collaborate with product and engineering teams.
• Contribute to knowledge base articles and support documentation.
• Stay updated on smart technology trends.

Requirements

• Fluency in Italian and strong English communication skills.
• Experience in technical support or customer service.
• Excellent problem-solving skills.
• Strong verbal and written communication skills.
• Ability to manage multiple inquiries in a fast-paced environment.
• Interest in smart technologies.
• Proficient in customer support software.

Benefits

• Fully paid relocation package.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Health care benefits and discounts.
• Fully paid training by certified instructors.
• Great working environment with relaxing break areas.
• Special events and community initiatives.
• Referral Program with bonuses.
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.