Italian Speaking Customer Experience Coordinator - Remote

Overview

Patrique Mercier Recruitment PT is thrilled to announce an opening for an Italian Speaking Customer Experience Coordinator to join our dynamic team in a remote capacity from anywhere in Greece. As a leading recruitment agency committed to connecting candidates with job opportunities in their native languages, we work across a variety of sectors including online media, gaming, healthcare, retail, and more. In this role, you will play a vital role in delivering exceptional service and support to our Italian-speaking clients, addressing their needs and inquiries with professionalism and care. If you are fluent in Italian and possess a passion for customer service, we invite you to apply!

In Short

• Act as the primary point of contact for Italian-speaking customers, managing inquiries and providing comprehensive support.
• Engage with customers through multiple channels, including phone, email, and chat, ensuring high-quality service.
• Maintain a strong understanding of our products and services to offer accurate information to clients.
• Effectively resolve customer issues and concerns to enhance satisfaction and promote loyalty.
• Collaborate with internal teams to gather customer feedback and relay insights for service improvements.
• Conduct follow-ups with customers to ensure satisfaction and collect valuable feedback.
• Analyze customer interactions to identify trends and prepare reports to suggest enhancements.

Requirements

• Fluency in Italian.
• Strong communication skills.
• Experience in customer service roles.
• Ability to work independently in a remote environment.
• Problem-solving skills.
• Familiarity with customer support tools.

Benefits

• Work from anywhere in Greece.
• Join a dynamic and supportive team.
• Opportunities for professional growth.
• Engage with diverse sectors.