German Speaking Customer Experience Coordinator - Remote

Overview

Patrique Mercier Recruitment PT is excited to present a unique opportunity for a German Speaking Customer Experience Coordinator to join our team remotely from anywhere in Greece. As a leading recruitment agency specializing in helping candidates find opportunities in their native languages, we support a diverse range of industries including online media, gaming, healthcare, retail, and more. In this vital role, you will provide exceptional service and support to our German-speaking clients, ensuring their needs are met with efficiency and care. If you possess fluency in German and are passionate about delivering outstanding customer experiences, this could be the perfect role for you!

In Short

• Be the primary point of contact for German-speaking customers, managing their inquiries and providing thorough support.
• Communicate effectively with customers through various channels, including phone, email, and chat.
• Acquire an in-depth understanding of our products and services to provide accurate and helpful information.
• Promptly resolve customer issues to enhance satisfaction and build strong relationships.
• Collaborate with internal departments to relay customer feedback and contribute to continuous improvement.
• Follow up with customers to ensure ongoing satisfaction and gather further insights.
• Analyze interaction data to identify trends and suggest enhancements to our services.

Requirements

• Fluency in German.
• Strong communication skills.
• Experience in customer service or support roles.
• Ability to analyze data and identify trends.
• Problem-solving skills.
• Ability to work collaboratively with internal teams.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to work in a diverse and dynamic environment.
• Support from a leading recruitment agency.