Italian Speaking Online Customer Advisor - Remote

Overview

Join Patrique Mercier Recruitment JP as an Italian Speaking Online Customer Advisor, and enjoy the flexibility of working remotely from the beautiful surroundings of Greece! In this role, you will engage with Italian-speaking customers, providing exceptional service and support through online channels. Your passion for customer service and your ability to solve problems will be essential as you assist clients with their inquiries, ensuring a positive experience with the brand. Immerse yourself in a dynamic work environment while enjoying the rich culture and lifestyle that Greece has to offer. If you are ready to take on this exciting opportunity and make a difference in customers' online experiences, we would love to hear from you!

In Short

• Provide outstanding customer service to Italian-speaking clients via online chat, email, and social media platforms.
• Address customer inquiries promptly and effectively, ensuring a positive experience.
• Maintain a comprehensive understanding of products and services to support informed client interactions.
• Document and track customer interactions in the CRM system for quality assurance and follow-up.
• Participate in team meetings to share insights and contribute to overall service enhancements.
• Stay up to date on company policies and new product launches to provide accurate information.
• Engage in continuous learning opportunities to improve your skills and expertise in online customer service.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to work independently and manage time effectively.
• Familiarity with CRM systems is a plus.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Flexible remote working environment.
• Opportunity to work in a dynamic team.
• Continuous learning and development opportunities.
• Engagement with a diverse customer base.