Danish Speaking Customer Support Representative - Remote

Overview

This role provides a unique opportunity for you to engage with customers who appreciate fine craftsmanship and exquisite pieces. As a part of an upscale team, you’ll assist Danish-speaking clients with their inquiries regarding our luxurious jewelry collections, ensuring they receive a premium service experience that reflects the brand's values.

In Short

• Deliver exceptional customer support to Danish-speaking clients through various channels including phone, email, and live chat.
• Assist customers with inquiries about product specifications, orders, and warranty information.
• Resolve customer issues and complaints in a timely and professional manner.
• Document all client interactions in the CRM system to maintain accurate records.
• Provide feedback and suggestions to improve service processes and enhance the customer experience.
• Stay updated on product knowledge, promotions, and trends to offer informed assistance.
• Collaborate effectively with team members to maintain a high standard of service.

Requirements

• Fluency in Danish and English.
• Experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Passion for luxury goods and customer satisfaction.

Benefits

• Opportunity to work with a prestigious luxury brand.
• Dynamic and supportive team environment.
• Training and development opportunities.
• Employee discounts on luxury products.