Czech-speaking Customer Service Representative - Remote

Overview

Join Patrique Mercier Recruitment JP as a Czech-speaking Customer Service Representative for an international airline and experience the unique opportunity of working in beautiful Athens, Greece! In this role, you will play a crucial part in ensuring that travelers receive outstanding service as they inquire about flights, bookings, and travel assistance. Embrace the vibrant culture and Mediterranean lifestyle while helping passengers navigate their travel needs with professionalism and care. If you are passionate about customer service and travel, this position is perfect for you!

In Short

• Provide exceptional customer service to Czech-speaking travelers via phone, email, and in-person communications.
• Assist customers with inquiries related to flight bookings, cancellations, and general travel information.
• Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain extensive knowledge of the airline’s routes, services, and promotions to provide accurate information to customers.
• Document all customer interactions diligently in the company’s CRM system.
• Collaborate with team members to enhance service quality and improve customer experiences.
• Participate in ongoing training to stay updated on airline policies, procedures, and industry trends.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related fields.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Benefits

• Opportunity to work in a vibrant city.
• Engaging work environment with a focus on customer satisfaction.
• Training and development opportunities.
• Potential for career advancement within the airline industry.