Czech-speaking Customer Service Representative - Remote

Overview

Join Patrique Mercier Recruitment JP and elevate your career by becoming a Czech-speaking customer service representative for one of the prestigious Big Five IT companies in Athens! In this exciting role, you’ll be part of a global team, where you will provide exceptional support to customers while being immersed in the vibrant culture of Greece's capital. This position offers a fantastic opportunity to work collaboratively with industry experts, leverage cutting-edge technology, and enhance your customer service skills in an international setting. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you!

In Short

• Provide outstanding customer support to Czech-speaking clients through various communication channels, including phone, email, and chat.
• Effectively resolve customer inquiries and technical issues, ensuring a positive customer experience.
• Develop a deep understanding of the company’s products and services to provide accurate and helpful information.
• Document all interactions and outcomes in the company’s CRM system to maintain comprehensive records.
• Collaborate with cross-functional teams to ensure timely solutions for customer concerns.
• Participate in training and ongoing professional development to stay updated on industry trends and best practices.
• Engage in team meetings to share insights and contribute to continuous improvement initiatives.

Requirements

• Fluency in Czech and English.
• Strong communication and interpersonal skills.
• Experience in customer service or support roles.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Opportunity to work with a prestigious IT company.
• Professional development and training opportunities.
• Collaborative and dynamic work environment.
• Exposure to cutting-edge technology.
• Immersion in the vibrant culture of Athens.