Italian Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with account information, billing inquiries, and service setup.
• Troubleshoot technical issues and guide customers through resolving service-related problems.
• Handle complaints professionally, ensuring customer satisfaction and loyalty.
• Maintain a thorough understanding of company services, promotions, and customer service policies.
• Document customer interactions accurately and contribute to service improvement initiatives.
• Collaborate with other departments to escalate and resolve complex customer issues efficiently.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to troubleshoot technical issues.
• Familiarity with telecommunications services.
• Problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Remote work flexibility.
• Opportunities for professional development.
• Supportive team environment.
• Health and wellness benefits.