Italian Speaking Customer Service Representative for E-commerce - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce a new opportunity for an Italian Speaking Customer Service Representative for the E-commerce Department. This role is perfect for individuals who are passionate about online shopping and are committed to providing outstanding customer support to Italian-speaking clients within the digital marketplace.

In Short

• Offer exceptional customer service to Italian-speaking customers through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to product availability, order status, returns, and exchanges.
• Provide guidance on using the e-commerce platform and troubleshooting any technical issues.
• Process orders, manage customer accounts, and ensure a seamless shopping experience.
• Handle customer complaints efficiently and professionally, striving for a satisfactory resolution.
• Stay informed about the latest products, promotions, and company policies to provide accurate information to customers.
• Document all customer interactions and feedback to contribute to service improvements.

Requirements

• Fluency in Italian is required.
• Strong communication skills.
• Experience in customer service, preferably in e-commerce.
• Ability to handle customer complaints and provide solutions.
• Familiarity with e-commerce platforms is a plus.
• Technical aptitude to troubleshoot issues.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team.
• Training and development opportunities.
• Flexible working hours.
• Employee discounts on products.