German Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is committed to connecting talented professionals with exciting job opportunities. We are currently seeking a German Speaking Customer Support Representative for our Virtual Assistant Department. This role is perfect for individuals who are passionate about providing top-notch customer service and assisting German-speaking clients with their virtual assistance needs.

In Short

• Deliver outstanding customer support to German-speaking clients regarding virtual assistant services through phone, email, and chat.
• Assist customers with inquiries related to service offerings, pricing, and account management.
• Effectively resolve customer issues and complaints, ensuring a positive experience.
• Maintain detailed records of customer interactions and follow up on outstanding inquiries.
• Collaborate with internal teams to address client needs and enhance service delivery.
• Educate clients about the features and benefits of the virtual assistance services offered.
• Gather and relay customer feedback to support continuous improvement of services.

Requirements

• Fluency in German and English is required.
• Strong communication and interpersonal skills.
• Experience in customer support or related field is preferred.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills.
• Proficiency in using customer support software and tools.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team environment.
• Professional development and training opportunities.
• Flexible working hours.
• Supportive workplace culture.