German Speaking Customer Support Representative - Remote

Overview

This role is an excellent fit for individuals who are dedicated to providing high-quality customer service and support to German-speaking clients in the automotive insurance sector.

In Short

• Provide outstanding customer support to German-speaking clients regarding automotive insurance policies and claims through phone, email, and chat.
• Assist customers with inquiries related to policy details, claim procedures, and coverage options.
• Effectively resolve customer complaints and issues to ensure a positive experience.
• Accurately document customer interactions and maintain detailed records of inquiries and claims.
• Collaborate with internal teams to address complex claims and ensure timely resolution.
• Stay informed about industry regulations, policy changes, and updates to provide accurate information.
• Collect customer feedback to help improve service quality and operational processes.

Requirements

• Fluency in German (spoken and written).
• Previous experience in customer support or a related field.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• Detail-oriented with strong organizational skills.
• Knowledge of automotive insurance policies is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive work environment.
• Flexible working hours.