French Speaking Remote Support Specialist

Overview

Patrique Mercier Recruitment ES is looking for a French Speaking Remote Support Specialist to join our team! If you are dedicated to delivering excellent customer service and enjoy working in a remote capacity, this is the ideal opportunity for you. You will assist our French-speaking clients by addressing their queries and ensuring they have a seamless experience with our products.

In Short

• Offer outstanding remote support to French-speaking customers through various communication channels.
• Troubleshoot and resolve an array of customer issues efficiently, maintaining a high level of customer satisfaction.
• Guide customers on product features and best practices to enhance their usage.
• Keep accurate records of customer interactions and feedback to facilitate continuous improvement.
• Collaborate with colleagues to improve processes and provide feedback on customer needs.
• Participate in training sessions to develop your skills and keep up with product updates.

Requirements

• Fluent in French (spoken and written).
• Strong problem-solving skills.
• Excellent communication skills.
• Experience in customer service roles.
• Ability to work independently and as part of a team.
• Familiarity with customer support software is a plus.

Benefits

• Work from home flexibility.
• Competitive salary.
• Opportunities for professional development.
• Supportive team environment.
• Access to training and resources.