EHR Integration Analyst - Remote

Overview

As an EHR Integration Analyst at PatientIQ you will be a valued member of the team who is primarily focused on building out integrations with new customers into the PatientIQ platform, establishing long-term customer relationships, and enabling our customers to be successful on the PatientIQ platform. This position requires a candidate who can work collaboratively with cross-functional teams and is experienced with HL7 Integrations and API development, as well as familiarity with FHIR protocols.

In Short

• Work closely with clients and partners to identify integration requirements and establish design solutions that meet those requirements.
• Develop, maintain and test integrations, APIs, and workflows that connect various healthcare systems and applications to PatientIQ.
• Manage a portfolio of customer integrations into the PatientIQ platform, including designing technical interface logic, process documentation and reporting on integration KPIs.
• Develop a trusted advisor relationship with customer technical project leads.
• Troubleshoot and resolve integration issues and provide technical support to customers regarding their integrations.
• Establish post-implementation adoption activities to closely monitor the functionality of the integrations and quickly resolve issues.
• Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap regarding integrations.
• Identify key strategic areas that would expand integration capabilities which would drive customer growth and expansion opportunities on the PatientIQ platform.
• Serve as a customer advocate in driving industry best practices and the evolution of PatientIQ product and platform functionality.

Requirements

• Experience with HL7 Integrations and API development.
• Familiarity with FHIR protocols.
• Strong problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication skills.
• Experience in managing customer relationships.

Benefits

• Opportunity to work in a collaborative environment.
• Long-term customer relationship building.
• Support for professional development.