Onboarding Account Executive - Remote

Overview

The Onboarding Account Executive provides onboarding support to new clients and account management support to existing clients, ensuring overall customer engagement and retention while targeting upsell opportunities.

In Short

• Establishes and develops customer relationships.
• Delivers insights and solutions to clients.
• Engages in product demonstrations.
• Analyzes customer data for improved experience.
• Handles and resolves customer requests.
• Collaborates with product design for customer engagement.
• Maximizes customer adoption.
• Maintains a customer-focused playbook.
• Responds to client requests with optimal solutions.
• Serves as the primary contact between clients and the organization.

Requirements

• Bachelor’s degree in Sales, Business Administration, or related field.
• 3+ years in a client relationship role.
• Experience with business intelligence tools.
• Strong collaboration and partnering skills.
• Detail-oriented with excellent organizational skills.
• Impeccable customer service skills.
• Ability to learn and adapt quickly.
• Self-directed with proactive work style.
• Flexible and adaptable to changing priorities.

Benefits

• Flexible work arrangements.
• Strong sense of camaraderie and community.
• Opportunities for empowerment and growth.
• Dynamic and supportive work environment.
• Global team collaboration.