Customer Support Specialist - Remote

Overview

The Customer Support Specialist role involves providing exceptional customer service through various channels while working in a hybrid model.

In Short

• Full-time position with a flexible schedule.
• Work from the office 2 days a week, 3 days from home.
• Handle customer inquiries via phone, chat, and email.
• Paid training provided.
• Competitive compensation based on experience.
• Attractive benefits package including medical, dental, and vision options.
• Opportunities for mentorship and cross-functional development.
• Dynamic and evolving work environment.
• Focus on creating exceptional customer experiences.
• Company values diversity and inclusion.

Requirements

• Excellent English skills (C1 or C2 level).
• Passion for customer service.
• Ability to thrive under pressure.
• Strong listening skills.
• Comfortable using a computer.
• BPO industry experience is a plus but not required.

Benefits

• Paid training.
• Full-time employment.
• Competitive compensation.
• Medical, dental, and vision benefits.
• Access to fitness workouts from home.
• Paid Sabbatical Leave.
• 1-on-1 coaching and feedback sessions.