Application Support Engineer - Remote

Overview

Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries.

In Short

• Join the Cincom CONTROL Team, focusing on an enterprise level ERP solution.
• Provide product support throughout the life cycle of issues.
• Coordinate problem-solving efforts and communicate regularly with customers.
• Provide technical and application functional support via various communication methods.
• Analyze data and run tests to find root causes of issues.
• Document all activities related to issue resolution in the case management system.
• Determine and execute appropriate actions for complex resolutions.
• Facilitate knowledge transfer among team members.

Requirements

• Experience in providing technical support.
• Strong analytical skills for data analysis.
• Ability to communicate effectively with customers and team members.
• Familiarity with ERP solutions is a plus.
• Experience in bug tracking and case management systems.

Benefits

• Work with a global leader in enterprise software solutions.
• Opportunity to enhance product knowledge and expertise.
• Collaborative team environment.