Implementation Technician - Remote

Overview

The Implementation Technician will be entrusted with the critical task of setting up customers within PAR Ops products and services, focusing on the +Recovery and Delivery products, ensuring optimal operation and customer satisfaction.

In Short

• Set up customers within PAR Ops products.
• Emphasis on +Recovery and Delivery products.
• Collaborate with customers for product configuration.
• Conduct initial training sessions for customers.
• Troubleshoot issues using various methods and tools.
• Monitor and support customer setups.
• Ensure products operate optimally.
• Utilize SQL queries for troubleshooting.
• Maintain tracking and reporting systems.
• Participate in special projects as assigned.

Requirements

• Associate’s degree or equivalent work experience.
• 3-5 years of Customer Service experience.
• Proficient Microsoft Office skills.
• Strong written and verbal communication skills.
• Ability to present technical material understandably.
• Adaptability in a fast-paced environment.
• Self-starter with a solution-based mindset.
• Detail-oriented with a commitment to quality.
• Ability to work collaboratively in a team.

Benefits

• Remote work opportunity.
• Collaborative team environment.
• Opportunity for professional growth.
• Engagement in innovative technology solutions.
• Supportive company culture.