Director of Operations - Product, Design, and Engineering - Remote

Overview

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows. 

In Short

• We are seeking an exceptionally motivated and highly directive Director of Operations to partner with our leadership team for Product, Design, and Engineering (PDE).
• This is a high-impact, critical role responsible for operational excellence and driving clarity across a rapidly growing and dynamic organization.
• Your primary mission is to standardize the PDE operating cadence and increase the efficiency and impact of our organization.
• Drive and execute the PDE’s strategic planning calendar, including goal-setting (OKRs), business reviews, and quarterly/annual planning cycles.
• Redesign and manage all PDE forums to ensure they are high-signal, decision-focused.
• Roll out and maintain prioritization and communication frameworks to ensure clarity in decision-making and priorities.
• Proactively identify and resolve high-level cross-team dependencies and roadblocks.
• Partner with HR/Recruiting, Finance, and PDE leadership to manage the organizational budget.
• 5+ years of experience in an Operations, Chief of Staff, or Program Management leadership role.
• Demonstrated experience contributing to a high-functioning Product and Engineering organization.

Requirements

• 5+ years of experience in an Operations, Chief of Staff, or Program Management leadership role, specifically supporting a Product, Design, or Engineering organization.
• Expert-level proficiency in defining and operationalizing organizational goals using frameworks like OKRs.
• Proven track record of taking complex processes and implementing clear operating procedures.
• Outstanding written and verbal communication skills.
• A strong foundational understanding of the software development lifecycle (SDLC).
• Exceptional ability to manage and influence diverse, senior stakeholders.

Benefits

• Industry competitive compensation and equity plan.
• Paid Time Off (PTO), Paid Sick Leave (PSL) and 11 Paid Company Holidays.
• Full medical coverage (Extended health care, dental, vision).
• Top-of-line equipment.
• Monthly allowance for wellness, reading and access to LinkedIn Learning.
• Events and activities that inspire, educate and cultivate.