The Principal Escalation Engineer at Palo Alto Networks will play a crucial role in managing critical technical escalations, ensuring effective communication and problem-solving at the executive level.

In Short

Senior-level position focusing on technical escalations.
Engage with executive levels at customer organizations.
Deliver insights on technical issues and root causes.
Requires strong customer management and technical skills.
Background in troubleshooting modern networks is essential.
Mix of customer management and technical insight is critical.
Opportunity to shape the future of cybersecurity.
Work in a fast-paced, innovative environment.
Support and resources for personal wellbeing and development.
Collaboration and integrity are key values of the team.

Requirements

BE/B.Tech or equivalent technical graduation required.
Experience in support service or technical troubleshooting.
Technical lead experience in cyberspace equipment or network security.
Ability to explain complex issues to non-technical individuals.
Open discussions on network design and security topics.
Experience with dynamic routing protocols (BGP, OSPF).
Understanding of Internet applications and protocols.
Troubleshooting skills for VPNs and telecommunications equipment.
Programming knowledge in C, C++, and Python is beneficial.
Certifications like CCIE, CCNA, or cloud deployment experience are helpful.

Benefits

Competitive salary with potential bonuses and stock options.
Wellbeing spending account with a variety of eligible items.
Mental and financial health resources available.
Personalized learning opportunities for professional growth.
Diverse and inclusive workplace culture.
Commitment to reasonable accommodations for individuals with disabilities.
Opportunities to innovate and challenge the status quo in cybersecurity.
Supportive team environment focused on collaboration.
Engagement in projects that shape the future of cybersecurity.
Equal opportunity employer with a focus on diversity.

Palo Alto Networks

Palo Alto Networks is a leading cybersecurity company dedicated to protecting the digital way of life. With a mission to be the cybersecurity partner of choice, the company envisions a world where each day is safer and more secure. Palo Alto Networks fosters a culture of innovation and collaboration, valuing the unique contributions of every team member. The company emphasizes ongoing learning and personal well-being, offering a range of development programs and resources. Their Unit 42 Consulting team provides high-quality incident response, risk management, and digital forensic services, aiming to create a more secure digital world for clients of all sizes.

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