Customer Service Supervisor - Remote

Overview

The Customer Service Supervisor leads the frontline performance of the customer service team, ensuring high-quality service delivery and team development.

In Short

• Lead day-to-day management of customer service agents.
• Set expectations for service quality and productivity.
• Oversee quality assurance and provide actionable feedback.
• Support hiring and onboarding processes.
• Monitor team performance against service metrics.
• Act as an escalation point for complex customer situations.
• Document performance and operational observations.
• Enhance team engagement and retention.
• Oversee phone team operations and trends.
• Collaborate with leadership on staffing and performance reviews.

Requirements

• Experience in customer service management.
• Strong leadership and coaching skills.
• Ability to analyze performance metrics.
• Excellent communication skills.
• Experience with quality assurance processes.
• Proven problem-solving abilities.
• Familiarity with customer service software.
• Knowledge of escalation handling techniques.
• Ability to work in a remote setting.
• Understanding of team dynamics and engagement strategies.

Benefits

• Competitive salary.
• Eligible for benefits.
• Work from home flexibility.
• Opportunities for professional development.
• Supportive team environment.
• Impactful work in the food industry.
• Engaging company culture.
• Commitment to real ingredients and sustainability.
• Growth opportunities within the company.
• Access to health and wellness resources.