Office Administrator / Inbound Sales Representative - Remote

Overview

We are seeking a detail-oriented and customer-focused Office Administrator / Inbound Sales Representative to manage front-office operations, handle inbound leads, support dispatch coordination, and maintain smooth internal systems.

In Short

• Answer incoming calls and respond to customer inquiries professionally and efficiently.
• Provide service quotes based on company pricing guidelines.
• Convert inbound inquiries into scheduled jobs.
• Handle customer concerns, complaints, and unexpected issues with professionalism and emotional intelligence.
• Schedule appointments and dispatch field technicians efficiently.
• Coordinate daily job calendars and adjust schedules as needed.
• Communicate clearly with field staff regarding job details and updates.
• Follow up on outstanding invoices, estimates, and customer communications.
• Maintain accurate data entry and client records.
• Use Excel to track performance metrics, customer data, and internal workflows.
• Assist in building and improving internal systems and processes.
• Assist with basic social media content creation (experience with Canva is a plus).
• Support online engagement and brand consistency when required.

Requirements

• Detail-oriented with strong organizational skills.
• Excellent communication skills, both verbal and written.
• Proficient in Excel and data management.
• Ability to handle customer inquiries and complaints effectively.
• Experience in scheduling and dispatch coordination.
• Familiarity with social media platforms and content creation tools.

Benefits

• Opportunity to work remotely.
• Join a global staffing and recruiting agency.
• Be part of a team that values talent and efficiency.