Customer Support Specialist for DTC Beauty Company - Remote

Overview

Our client is looking for a full-time Customer Support Specialist with experience in DTC (Direct-to-Consumer) brands. This role requires a proactive, empathetic, and detail-oriented Customer Service Specialist to join our growing support team.

In Short

• Handle and resolve up to 140 tickets daily across all contact types (email, contact form, social DMs).
• Deliver a high standard of service, maintaining a minimum 90% CSAT (Customer Satisfaction) score.
• Follow internal support guidelines, macros, and escalation procedures.
• Maintain accurate, detailed, and timely documentation of all customer interactions.
• Uphold and model all rules of conduct and team values.
• Participate in ongoing training sessions and provide feedback.

Requirements

• Experience in customer support roles, particularly with DTC brands.
• Strong communication skills.
• Ability to resolve issues and troubleshoot effectively.
• Detail-oriented with strong organizational skills.
• Empathetic and proactive attitude towards customer service.

Benefits

• Work in a dynamic and supportive environment.
• Opportunity for professional growth and development.
• Be part of a team that values customer satisfaction.