Customer Support & Operations Specialist - Remote

Overview

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

In Short

• Provide exceptional email-based customer support through Intercom.
• Handle operational tasks including CRM updates and documentation maintenance.
• Respond to app store reviews and social media comments.
• Provide part-time weekend coverage for urgent customer issues.
• Collaborate effectively via Slack and handle ad-hoc operational tasks.

Requirements

• Experience in customer support roles.
• Familiarity with CRM systems.
• Strong communication skills.
• Ability to work in a fast-paced startup environment.
• Weekend availability for urgent matters.

Benefits

• Work remotely from anywhere.
• Be part of a dynamic and growing team.
• Opportunity to develop skills in customer support and operations.
• Flexible working hours.