Customer Service Agent - Remote

Overview

We're seeking a dedicated Customer Service Agent to join our support team and help deliver exceptional customer experiences. This role offers the opportunity to work in a fast-paced e-commerce environment while providing critical support to our growing customer base.

In Short

• Manage and resolve 25-50 customer tickets daily through the Gorgias platform
• Handle order modifications, subscription changes, product inquiries, and general customer support requests
• Process customer requests efficiently while maintaining high-quality service standards
• Collaborate with team members to ensure seamless 24/7 customer coverage
• Support increased ticket volume during Q4 peak season

Requirements

• Proven experience in customer service roles
• Strong communication skills
• Ability to work in a fast-paced environment
• Familiarity with Gorgias or similar customer support platforms
• Flexibility to adapt to changing workloads

Benefits

• Work remotely from anywhere
• Opportunity to grow within a global company
• Supportive team environment
• Flexible working hours
• Access to training and development resources