Community Engagement Specialist - Remote

Overview

Paired is a forward-thinking agency dedicated to connecting exceptional talent with companies in need of innovative solutions. As a leader in remote work, we believe in the power of community and collaboration to drive success. Our mission is to provide flexible work opportunities while fostering a vibrant and inclusive community.

In Short

• Monitor Facebook and Instagram comments and messages across multiple brand and whitelisted pages.
• Reply to customer comments, questions, and feedback using the appropriate brand voice and tone.
• Identify and escalate potential customer service or PR issues quickly and appropriately.
• Determine when to reply, hide, or delete comments based on clear brand guidelines.
• Maintain active community engagement to encourage positive discussion and build trust with followers.
• Track and log engagement activity, frequently updating internal teams on trends or issues.
• Follow detailed SOPs for moderation, escalation, and communication protocols.
• Collaborate with marketing, customer service, and creative teams to ensure unified brand representation across all interactions.

Requirements

• Passionate advocate for community development.
• Experience in social media management.
• Strong communication skills.
• Ability to work collaboratively with teams.
• Familiarity with brand voice and tone.

Benefits

• Flexible work opportunities.
• Inclusive and vibrant community.