Community Engagement Specialist - Remote

Overview

The Community Engagement Specialist will manage the company's presence across customer-facing public platforms, responding to feedback and supporting content execution to shape customer perceptions of the brand.

In Short

• Manage customer feedback and reviews across multiple platforms.
• Develop response templates in collaboration with various teams.
• Collaborate to triage escalations and ensure compliant responses.
• Monitor brand mentions and customer sentiment.
• Track key metrics and recommend improvements.
• Align on proactive social strategies with Marketing.
• Uphold brand tone in all responses.
• Support content creation from various sources.
• Manage advocate and patient appreciation programs.

Requirements

• 3–5 years in social media or community management roles.
• Exceptional writing and communication skills.
• Experience managing brand reputation on public platforms.
• Strong judgment and ability to balance transparency and compliance.
• Highly organized with multitasking abilities.
• Comfortable collaborating cross-functionally.

Benefits

• Work in a fully remote team.
• Be part of a transformative healthcare startup.
• Opportunity to shape brand perception and customer experience.
• Collaborate with experienced professionals across various teams.