Vice President of Client Success - Remote

Overview

As the Vice President of Client Success at #paid, you will lead client partnerships, ensuring brands achieve their objectives through effective collaboration with creators.

In Short

• Lead the Client Success team and manage key accounts.
• Develop strategies for client engagement and satisfaction.
• Collaborate with Sales, Product, and Marketing teams.
• Drive retention and expansion of client relationships.
• Implement systems to enhance operational efficiency.
• Utilize media expertise to guide clients in decision-making.
• Oversee hiring and development of Client Success talent.
• Monitor team performance metrics and improve engagement.
• Conduct regular meetings to align on growth opportunities.
• Foster a culture of continuous improvement and learning.

Requirements

• 10+ years in client-facing roles within digital media.
• 6+ years in leadership positions.
• Extensive knowledge of paid social platforms.
• Proven ability to manage enterprise client relationships.
• Strong operational and analytical skills.
• Excellent communication and team management abilities.
• Experience in a fast-paced, growth-stage environment.
• Data-driven mindset with a focus on KPIs.
• Ability to navigate ambiguity and drive strategic clarity.
• Comfort with systems thinking and process improvement.

Benefits

• Flexible vacation policy.
• Competitive health, dental, and vision benefits.
• Investment in learning and development.
• Team offsites and social events.
• 401K Matching Programs.
• Supportive company culture focused on improvement.
• Career progression opportunities.
• Autonomy to test new ideas.
• High employee satisfaction ratings.
• Commitment to empowering creators.