Launch Specialist - Remote

Overview

As a Launch Specialist you will be the first to welcome a newly-signed partner to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality mobile app launch, as soon as possible.

In Short

• Welcome newly-signed partners to the Owner platform.
• Ensure alignment on expectations for mobile app launch.
• Balance a portfolio of partners in different onboarding stages.
• Manage high volume of inbound/outbound communications.
• Perfect time management and client-facing skills.
• Collaborate with product and engineering teams.
• Log all activity using Salesforce.
• Measure success by collecting necessary assets and information.
• Coordinate internally across multiple teams.
• Ensure smooth handoff to the Restaurant Success Manager.

Requirements

• Strong communication skills.
• Strong organizational skills.
• Attention to detail.
• Experience with Salesforce is a plus.
• Ability to manage multiple tasks efficiently.
• Experience in a fast-paced environment.
• Client-facing experience preferred.
• Ability to work remotely.
• Fluency in English.
• Experience in onboarding processes is a plus.

Benefits

• 100% remote work opportunity.
• Work with a dynamic and growing team.
• Opportunity to shape the future of the product.
• Collaborate with top talent from successful companies.
• Flexible work environment.
• Access to professional development resources.
• Be part of a mission-driven company.
• Competitive compensation package.
• Work in a fast-paced, innovative environment.
• Contribute to the success of local businesses.