IT Level 2 Support Engineer MSP - Remote

Overview

OSA is a boutique business process outsourcing company BPO, located in Santiago. We specialize in providing, top-quality back office and customer service support to businesses in the USA, we provide opportunities to work amazing United States-based companies. Either out of our local Santiago Offices or by the WFH (work from home) option.

In Short

• Seeking an IT Level 2 Support Engineer with managed IT services experience.
• Work for enterprise-level IT and provide solutions for small and medium businesses.
• Deliver company enterprise-level IT support and solutions.
• Relieve customers' technology-induced pain points.
• Opportunities to work with top-quality businesses in the USA.
• Flexible work environment with WFH options.
• Join a dedicated team of hiring managers focused on matching skills with needs.
• Engage in a flat-rate service plan for IT support.
• Opportunity to work in a boutique BPO environment.
• Contribute to high-quality customer service delivery.

Requirements

• Experience in managed IT services.
• Knowledge of enterprise-level IT practices.
• Ability to provide tailored IT solutions.
• Strong customer service skills.
• Experience working with small and medium businesses.
• Excellent communication skills.
• Problem-solving abilities.
• Ability to work independently and as part of a team.
• Familiarity with technology-induced pain points in organizations.
• Willingness to work flexible hours.

Benefits

• Work from home options available.
• Competitive salary package.
• Opportunity to work with prestigious US companies.
• Supportive team environment.
• Professional development opportunities.
• Flexible working hours.
• Engaging company culture.
• Access to training and resources.
• Potential for career advancement.
• Health and wellness benefits.