Client Growth Strategist (Account Manager) - Remote

Overview

We are seeking a proactive Client Growth Strategist (Account Manager) to drive business growth and strengthen client relationships. This role involves developing and executing strategies to enhance client engagement, achieve expansion and referral goals, and deliver exceptional results across assigned industries and accounts. If you're a strategic thinker with a passion for building long-term partnerships and achieving impactful outcomes, we’d love to have you on our team.

In Short

• Develop strategies to build long-term rapport with assigned clients.
• Identify, nurture, and convert opportunities for client expansion and referrals.
• Stay updated on industry trends and client company news to strengthen relationships and identify growth opportunities.
• Implement processes to achieve expansion and referral goals tailored to assigned clients and industries.
• Collaborate with the team to identify areas for improvement based on client feedback.
• Drive the achievement of expansion and referral targets for assigned accounts.
• Proactively identify and resolve client issues to meet growth objectives.
• Conduct regular client touchpoints to evaluate satisfaction and identify improvement opportunities.
• Educate clients on available services and collaborate with internal teams to ensure seamless delivery.
• Build strong, personalized relationships by understanding client needs and goals.
• Handle high-level escalations, especially for outsourced accounts.

Requirements

• Proven experience in account management or client relationship management.
• Strong strategic thinking and planning skills.
• Excellent communication and interpersonal skills.
• Ability to analyze client feedback and implement improvements.
• Knowledge of industry trends and best practices.

Benefits

• Opportunity to work in a dynamic and growing team.
• Flexible working hours and remote work options.
• Professional development and growth opportunities.
• Competitive salary and performance-based incentives.