Senior Customer Success Manager (Enterprise) - Remote

Overview

The Senior Customer Success Manager is responsible for driving platform adoption and providing strategic guidance to customers, ensuring they achieve their goals and derive value from the Outreach platform.

In Short

• Drive platform adoption and customer engagement.
• Act as a trusted advisor to clients.
• Analyze data to make informed recommendations.
• Guide customers through their journey with Outreach.
• Collaborate with internal teams to enhance customer experience.
• Build and maintain strong relationships with customers.
• Influence product and platform development based on customer feedback.
• Support renewals and expansions with Account Executives.
• Stay updated on industry trends and best practices.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree or equivalent experience.
• 10+ years in Customer Success or Account Management.
• Experience with SaaS and business transformation.
• Knowledge of Sales Engagement and Marketing Automation software.
• Strong strategic and critical thinking skills.
• Effective communication and active listening skills.
• High emotional intelligence and empathy.
• Ability to influence without direct authority.
• Experience in managing complex clients.
• Strong business acumen and relationship-building skills.

Benefits

• Opportunity to work with a leading AI Sales Execution Platform.
• Collaborative and supportive team environment.
• Focus on driving real business impact for customers.
• Engagement with cross-functional teams.
• Continuous learning and development opportunities.