Remote Help Desk Support / Help Desk Analyst

Overview

This position involves providing technical support and troubleshooting to end-users from a remote location, ensuring users have reliable access to the systems they need.

In Short

• Respond to help requests via various communication channels.
• Troubleshoot problems with operating systems, software, and hardware.
• Guide users through step-by-step solutions.
• Escalate complex issues to senior technicians.
• Log and document support requests and resolutions.
• Maintain and update support documentation.
• Provide follow-up to ensure issues are resolved.
• Assist with software installations and updates.
• Work independently in a remote environment.
• Utilize help-desk or ticketing tools effectively.

Requirements

• High school diploma; associate degree or certifications preferred.
• Basic to intermediate knowledge of operating systems and networks.
• Familiarity with help-desk tools like Zendesk or ServiceNow.
• Strong communication skills.
• Problem-solving skills and customer-service orientation.
• Ability to manage time effectively.

Benefits

• Flexible work environment.
• Opportunity to work remotely.
• Gain experience in technical support.
• Collaborate with a team of professionals.
• Access to training and development resources.